Shipping & Returns

Everything you need to know about getting your chai delivered, and what to do if something isn't quite right.

Shipping Within Australia

FREE STANDARD SHIPPING ON ORDERS OF $150 OR MORE

For orders under $150, standard shipping rates range from $12.95 to $16.95, depending on your location and parcel size. Shipping costs are calculated at checkout.

We ship Australia-wide from Melbourne using Australia Post, CouriersPlease and Aramex. Where free shipping applies, we'll select the most suitable delivery service for your order.

Please note: The $150 free-shipping minimum applies after any discounts have been deducted.

Processing & Delivery Times

We aim to pack and dispatch your order within 2–3 business days, excluding weekends and public holidays.

Once dispatched, estimated delivery times are:

Location	Estimated Delivery
Melbourne, Sydney, Brisbane & Adelaide	1–5 business days
Perth & Tasmania	2–10 business days
Regional Australia	2–7 business days
Remote areas	May take longer

Delivery times are estimates only and may vary due to courier delays, public holidays, sales periods or circumstances beyond our control.

Once your order is on its way, you'll receive a shipping confirmation with tracking details where available.

Heat Policy – Chocolate Orders

Our Choc Chai bars are made with love (and real spices!), so we want them arriving in the best possible condition.

Chocolate is sensitive to heat, particularly during the warmer months. While we take extra care when packing your order, delivery vehicles and facilities are not temperature-controlled.

For chocolate orders, we recommend selecting Australia Post ($16.95) at checkout rather than Aramex or CouriersPlease ($12.95). This is our preferred shipping option for chocolate, although it does not guarantee protection from heat.

During periods of extreme heat, we may hold your order as a precaution until conditions are more suitable for shipping. If this happens, we'll be in touch.

We recommend tracking your delivery and bringing your parcel indoors as soon as possible to avoid prolonged exposure to heat.

If your chocolate arrives damaged, please contact us with photos so we can help resolve the issue.

International Shipping

Outside Australia and craving some Chai Addict? We'd love to help!

Email us at grandmasterchai@chaiaddict.com.au with the flavours, sizes and quantities you're after, along with your full delivery address.

We'll look into available shipping options and provide a quote before you place your order.

International shipping availability, customs requirements, duties and taxes may vary depending on your destination. Any applicable import duties or taxes are the customer's responsibility.

The Nitty Gritty

Delivery Addresses

Please double-check your delivery address before completing your order.

If you've made a mistake, email us as soon as possible and we'll do our best to update it before dispatch.

If an order is returned to us due to an incorrect or incomplete address supplied at checkout, or because it wasn't collected from a collection point, additional shipping fees will apply to resend it.

Safe Delivery & Collection

Depending on the courier and delivery location, your parcel may be left in a safe place or taken to a nearby collection point if no one is available to receive it.

You're welcome to include delivery instructions at checkout. While we'll pass these on where possible, the courier will determine whether it's safe to leave your parcel.

Delivery Delays or Missing Parcels

If your parcel is taking longer than expected or hasn't arrived, please get in touch.

We'll work with our shipping partner to investigate and help resolve the issue.

If your parcel is confirmed lost in transit, we'll arrange an appropriate resolution.

Returns & Exchanges

We take great care in making and packing every Chai Addict order. If something isn't quite right, please get in touch.

We accept returns requested within 7 days of delivery for products that are sealed, unopened and in their original condition. Return shipping is at the customer's expense, and products must be securely packaged to avoid damage in transit.

Once received and inspected, eligible returns will be refunded to the original payment method. Original shipping costs are non-refundable for change-of-mind returns.

Due to the consumable nature of our products, we cannot accept change-of-mind returns for items that have been opened.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please email us with your order number, a brief description and photographs where possible. We'll review the issue and arrange an appropriate resolution in accordance with your consumer rights.

For all returns and shipping enquiries, please contact grandmasterchai@chaiaddict.com.au before sending any products back.

Refund Processing

Once a refund has been approved and processed, it will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund.

Need a Hand?

Whether you've got a question about shipping, a delivery issue or a return request, we're always happy to help.

Email us at grandmasterchai@chaiaddict.com.au and we'll get back to you as soon as we can.

Thanks for supporting our small-batch Melbourne chai business. We genuinely appreciate every order.