Housekeeping Tips for Christmas Deliveries

As you may have heard, there are CRAZY delays in the delivery network. To reduce further delays, here are some things you can do to help us and our courier 🚚 partners deliver your goods in a timely fashion:

  • Ensure that the information/address/contact details provided are correct at time of checkout
  • If the address is part of a large block of flats or units, please add a ‘NOTE’ at checkout with additional info on access or a safe place to leave your parcel. If the couriers deem it a safe drop, they will follow the standard Authority To Leave (ATL) process
  • Check your tracking for progress. This will be sent to you via email once the order is processed. Make sure to check your junk/spam/promotions folders as it may have landed there. Add grandmasterchai@chaiaddict.com.au to your address book so you never miss an update.
NOTE ON AUSTRALIA POST: We currently use a variety of couriers, however, if your delivery address is a PO Box or Parcel Post, this means we need to send your parcels via Australia Post. I recommend getting your orders in at the earliest convenience as they are experiencing at least a 3 WEEK DELAY 😱. Leaving it later could mean your parcel may not arrive in time for Christmas.