Shipping

FREE SHIPPING

Chai Addicts in Australia (excluding NT & TAS) will receive free standard shipping for online orders of $100 or more. Express shipping is not included in this offer. Orders under $100, will be charged a standard shipping rate of $11. Alternatively, you can choose Express Post for $25.

Shipping to NT & TAS will be calculated at the time of purchase.

Your order will be processed within 2-3 Business Days. The time it takes to reach you from there will depend on your location from Melbourne. Time frame guides are as follows:

• Melbourne, Sydney, Brisbane and Adelaide: 1-5 business days
• Perth & Tasmania: 2-7 business days
• Regional: 2-7 business days
• Remote regional areas may take longer

INTERNATIONAL

For all overseas orders, please drop us a line at grandmasterchai@chaiaddict.com.au so that we can find the best value shipping rates.

THE NITTY GRITTY

Deliveries can’t be arranged for a specific day or time or phone call on approach.

If no one is home to receive the package and there is no safe spot to leave your order, a delivery card will be left behind for you to collect at your local agent.

When placing your order, you are welcome to provide a note requesting to leave it in specific safe place. Every attempt will be made to fulfil your request unless it is deemed unsafe. A delivery card will be left behind if this is the case.

If your order is not collected from your local agent within 7 days or if the incorrect address has been given, your order may be returned to us. Resending it to you will incur additional postage costs.